Refund Policy

Refund Policy

We value your satisfaction at Sasy Media and aim to provide high-quality services. However, if you’re dissatisfied with our services, we offer a clear and fair refund process under specific conditions.

1. Eligibility for Refunds:
Refunds are available under the following conditions:

• Non-delivery of Services: If we fail to deliver the service within the stipulated time frame.
• Incomplete or Incorrect Services: If the service provided is not as described or does not meet the agreed terms.
  Refund requests must be made within 7 days of the order date.

2. Refund Process:
To request a refund, please contact our support team with the order details. We will investigate your claim and issue a refund in the form of account credit, which can be used for future purchases. In certain cases, we may process refunds to the original payment method at our discretion.

3. Exclusions:
Refunds will not be provided if:

• The service was successfully delivered, and you are simply dissatisfied with the results.
• You failed to follow our guidelines or terms of use while placing the order.
• The issues arose from third-party errors or external factors outside our control (e.g., social media platform changes).

4. Refund Processing Time:
Refund requests are typically processed within 3-5 business days. However, depending on the nature of the issue, it may take longer to resolve.

5. No Refund for Reseller Services:
Refunds are not offered for resellers who purchase services for resale purposes.